Travel Industry

When Nic posted her My Bottle’s Up rant on October 16, allegedly detailing how TSA agents separated her from her child at Atlanta’s security checkpoint, the tale garnered plenty of sympathy and outrage, mainly from mothers who know what it’s like to travel alone.

Blogger Nic

The blogger’s story contained plenty of drama, from a crying toddler saying ‘No, no, no,” as he disappeared from sight to a woman blacking out from emotion in the bathroom. She claims to have called her husband and mother, begging them to help her because “they took Jackson.”

It’s a social media nightmare for anyone involved in the travel industry today, as bouncing prices, additional fees and last-minute changes have prepped the public to believe any horror story that comes down the pike. But what social media taketh, it also giveth back.

By Friday evening, the TSA got the last word at its blog, using less than a fourth of the space Ms. Nic took up for her side of the dust-up. It merely put up a video of the events showing that many of her claims were exaggerations, including the fact that no one carried off a young child. The Twitter-sphere was next in line, regugitating the blogger’s cyber comments after boarding the flight:

” dunno if i’m going blog about it… may pitch it to publications and go waaaay out with it. i dunno yet. “

” eh, i can put it on my blog, but get paid if someone picks up my story… MWUAHAHAHA…. pay me for my insanity!!!! ”

” i’m not posting sh*t. i’m writing a piece to be published much more widespread than my blog that get 6 hits ”

” full story can’t be posted on my blog…. publishers want it. “

“needless to say, today has been hell… but TSA will be ripped a new asshole thanks to freelance writing.”

Tylenol would have killed for this kind of defensive weapon during the tampering scare several decades ago.

Jason Chaffetz

But lest the TSA gets a swelled head, the surveillance video it released of Rep. Jason Chaffetz (R-Utah) traipsing through security at Salt Lake City International Airport proves the politician’s assertion that he did not choose a whole-body-image scanner after voting against that measure in the U.S. House of Representatives. Nor did he throw his business card at TSA officials on the scene as some had suggested.

“It corroborates exactly what I’ve been saying,” Chaffetz told the Salt Lake Tribune. “It dispels the erroneous myth perpetuated by the union.” Not to mention the erroneous myths perpetuated by life in general.

Photography: My Bottle’s Up, Jason Chaffetz

Future of registered travelers is unclear

Want to know whether  the idea of paying to pre-clear frequent travelers’ trips through airport security is a great business idea? Launch it, file for bankruptcy, and watch the feeding frenzy for your company. Nearly four months after CLEAR, the company Americans paid as much as $200 a year to join, went belly-up, three companies are scrambling to buy its assets (read: customer database) and take its place.

According to reporters at the Orlando Sentinel, Orlando appears to be the big prize everyone is after. MCO is not only the first airport to offer the expedited security service, it has the most registered in the database Morgan Stanley is now babysitting. Clear operated in a total of 18 airports in the United States, including DC, Los Angeles, New York and Atlanta.

All places frequent fliers would prefer to go to the front of the line.

So why the four-month wait? It turns out, buying citizen’s security information that claims they’re not terrorists is a legal quagmire. For starters, the Transportation Security Administration had washed its hands on participation in 2008 — before Clear’s bankruptcy — because officials there had determined it wasn’t a terrorist-proof system, and went back to merely doing the same background checks it does for every single airborne passenger in America. Now the U.S. House of Representatives wants TSA to change its stance and get on board. The new TSA chief Erroll Southers, a former FBI agent who has also served as the LAX police department’s assistant chief, might do just that.

Second, Clear owed a lot of its partners money, and the airports are saying they want reimbursement before they’ll dive in again.

What's next?

But even without the federal background check component, plenty of flyers would pay to skip sharing security lines along with every family headed to and from Disney World, even though the special registered traveler lanes still require you to take off your shoes, pull out the laptop, and put the liquid bottles in a baggie. In fact, Henry Inc., one of the bidders for the service, claims 90 percent of Clear’s previous customers say they’ll resign, even if they aren’t reimbursed for the funds they lost when the first company collapsed.

And that’s no doubt why the companies fighting to revive this regsitered traveler idea are assuring Americans the program will be back, even if they can’t describe how.

Photography: courtesy .schill (Flickr), hyku (Flickr)

The hunt for an official scapegoat to blame for Chicago’s botched bid for the 2016 Olympics is over, and the villains of the story are now Homeland Security and the TSA.

TSA Scanner

It seems that the main reason Chicago got only 18 votes and got kicked out in the first round had nothing to do with Chicago or it’s plans for handling the Olympics.

But it had everything to do with the fact that Chicago is in the United States, and the hassles associated with entry procedures into the US apparently gave IOC committee members enough reason to not vote for Chicago.

The New York Times’ “In Transi” blog (h/t to Rick Seaney) published the following exchange between an IOC member and President Obama during the Q&A session following Chicago’s official presentation to the Olympic Committee.

Syed Shahid Ali, an I.O.C. member from Pakistan, in the question-and-answer session following Chicago’s official presentation, pointed out that entering the United States can be “a rather harrowing experience.”

President Obama, who was there as part of the 10-person team, assured Mr. Ali that all visitors would be made to feel welcome. “One of the legacies I want to see is a reminder that America at its best is open to the world,” he said.”

- Chicago’s Loss: Is Passport Control to Blame? – by Michelle Higgins, “In Trans” Blog, New York Times

Chicago’s Olympic bid is dead and buried. But this debate over why it happened may turn out to be a boon for U.S. Travel. The U.S. Travel Association - which of late seems to have picked up a habit of being in the right place at the right time - led a travel industry delegation to meet with Homeland Security Secretary Janet Napalitano on Oct 1. They discussed swine flu preparation and efforts to welcome more international visitors to the United States.

And then Roger Dow, CEO of the U.S. Travel Association, quickly followed up with this statement – “When IOC members are commenting to our President that foreign visitors find traveling to the United States a ‘pretty harrowing experience,’ we need to take seriously the challenge of reforming our entry process to ensure there is a welcome mat to our friends around the world, even as we ensure a secure system. At the same time, the Travel Promotion Act is an important step in making sure international travelers know we want them to visit our country.”

End game here is that Chicago’s botched bid, coupled with the rebuff of the American Presidency, has created a powerful political force backed up by public support for easing entry procedures into the US, pushing the Travel Promotion Act quickly through the U.S. House of Representatives and getting it signed into law by the President.

Chicago’s loss is US Travel’s gain.

Photo by silas216

Related Posts:-

The Olympic Effect – Chicago Lost, but Chicago Tourism Strikes Gold
Travel Promotion Act Clears U.S. Senate

FlyClear, a New York based company which charged annual fees for clear card services to help it’s members get through TSA Airport Security checkpoints faster, ceased operations earlier this week.

Clear Card from FlyClear

Apparently, Clear’s parent company – Verified Identity Pass Inc., was “unable to negotiate an agreement with its senior creditor to continue operations.” The Clear Lanes being operated at 20 airports nationwide, and being used by the over 260,000 people who had signed on with FlyClear, suddenly closed on Monday without any prior intimation.

The service had an annual price tag of $199, and the company says it’s not in a position to offer any refund. And it looks like the company is closed for good, with no plans for any comeback. They haven’t filed for bankruptcy protection, and they’ve wiped all the data from the airport verification kiosks.

FlyClear was founded in 2003 by entrepreuner Steven Brill, and the program took off at Orlando International Airport in 2005. The Clear Lanes at Orlando alone have seen over 1 million passengers pass through. For frequent and elite travelers stressed out by the post-9/11 security measures and extra-long lines at Airport Security checkpoints, Clear provided a much-needed service – A Clear Card with a biometric chip issued after a TSA vetting which whisked you past the bottlenecked checkpoints.

Inspite of the obvious need for such a service – and this is probably one of the main reason for Clear’s demise – fact is that neither the TSA nor the airlines ever fully embraced it, and they weren’t really able to expand the service and make it a commonly available facility at all airports.

And last year in May, a laptop containing information about 33k Clear users and applicants went missing from the Clear office at San Francisco International Airport. The TSA went ballistic and revoked Clear’s Registered Traveler status. 10 days later, the laptop mysteriously turns up in the same spot where it went missing, and prettty soon, things were back to normal.

So what happens to all the data now - The fingerprints, iris images, photos, names, addresses, credit card numbers and other personal information? Clear is promising that all personal data on record will be deleted and members notified in a final email missive from the company.

But they haven’t deleted it all yet, and a statement on their website states that the information provided can only be used by companies for the TSA’s Registered Traveler program. So they could keep it on file until they’re able to ’sell’ the information in accordance with these rules.

And now, with all their assets will be up for grabs and likely to be put on sale, it only makes it harder for the company to make good on it’s promise to keep the data secure.

Either way, Clear is gone, and there’s no fast lane for a quarter of a million people who forked out $199 a year.