Travelcom ’09 Sets the Ball Rolling for Travel Industry
I spend a lot of time everyday reading the travel industry tea leaves (press releases, blog posts, twitter feeds…), and there’s something funny going on the last month or so – people are talking about opportunities and ideas and product launches. When did the travel industry stop whining and pick itself up off the mat? All the roads lead back to Atlanta – where the U.S. Travel Association’s Travelcom ’09 was held from March 31- April 2.
That doesn’t mean Roger Dow was handing out magic potion, but what the 40 or so high-profile speakers shared with the assembled delegates seems to have struck a chord. The speakers laid out clear and simple business practices which put them ahead of the competition and allowed them to cash in on untapped segments.
Here’s a brief round-up of the highlights of Travelcom ’09, including video interviews with CEOs present at the conference who talked to Elliott Ng, VP Marketing at Uptake.
First out of the gate was Forrester Research’s Henry Harteveldt, with a keynote entitled There’s No Room For Maybe. It was a call to action for the travel industry to overcome uncertainty and help consumers make more confident decisions and spend money on travel. The result? The Travelmuse Yaycations Calculator, which made a pretty big splash in the media.
I do believe that the Yaycations concept is a direct result of Harteveldt’s stirring call to action. And here’s the video interview with Travelmuse CEO Kevin Fliess while he was at Travelcom.
Another very well received speaker was Christine Petersen, CMO of TripAdvisor. She scored bigtime when she credited the Beatles as the role model for TripAdvisor’s strategy. TripAdvisor also won the Established Innovator Award at Travelcom. A lot of people present at the conference took their cues from TripAdvisor, and are working hard to re-tool their strategies in areas as diverse as meta-search, social media outreach and brand marketing, and international presence.
Tripit CEO Gregg Brockway, in this video interview, explains his vision for integration across systems and tying information together across travel providers, and shares his thoughts on the economy.
Dealbase CEO Sam Shank, who also founded TravelPost.com, outlined strategies for dealing with a challenging economy.
David Sifry, CEO/Founder of Offbeat Guides, served as the best role model for the travel industry’s new gung-ho spirit. In his video interview, he says “because he just started, his business has nowhere to go but up.” He calls this period of time the “new normal.”
This from the man who founded Technorati. Sifry’s Zen-like state of calm and sunny optimism about his foray into the cutthroat world of travel publishing, while in the middle of the biggest recession since the Great Depression, sets the tone for the travel industry. And the USTA and Travelcom organizers deserve credit for getting all these people together, so they could share their experience and vision, and help put the travel industry back on the right course.
Photo courtesy U.S. Travel Assocation – www.tia.org/
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