Archive: May, 2009

A Travel Site for the Woman of Many Hats

Do we women need travel guides of our own? Maybe.

Do we women need travel guides of our own? Maybe.

Like all working mothers, I wear a lot of hats, often on the same cross-country flight. I’ve been a mom traveling alone with kids and a business traveler at the same time, and I’ve combined a work trip with both a family vacation and a romantic getaway (we were lucky enough to have local friends to babysit).

Maybe that’s why I’m skeptical of travel sites and books that try to cater to an overly specific demographic. A business travel site won’t tell me everything I need to know, and neither will a family travel site.

When I first pulled up new Web site See Jane Fly, I thought this would be another overly targeted site. The first thing I saw was a piece about what to wear on a plane, and I thought, really? Do we women really need travel advice that’s different from your average guy’s?

The site’s sample destination guides changed my mind. They are quick-and-dirty cheat sheets for a city, and they are customized to the type of trip — business, girls’ getaway, romantic or tots-in-tow. So far, the site only has guides up for San Francisco, but I was very impressed by the information they included. In the tots guide, they listed a manicure salon that has babysitting — something I never heard of in my seven years living in San Francisco. Another of the guides included a shoe repair shop. Hey, that is something that we girls might need to know about a destination but guys would not.

The site says it will also be offering perks such as discounts and free upgrades to readers, but they don’t have any up yet.

Next time I take one of my multi-hatted trips, I will definitely check in with this site to see if they’ve added more destinations. I may have to print out three different guides for the same city to fit all my roles, but at least I’d be getting them all from one Web site.

Photo by Kaunokainen, used via Creative Commons license.

Travel Saving Strategies from Wise Bread’s New Book

New book contains tons of travel tips.

Wise Bread's new book contains tons of travel tips.

This week Wise Bread released its money saving book, “10,001 Ways to Live Large on a Small Budget.” OK, I’m one of the authors, and it’s my first book, so forgive me if I feel that this event ranks just below the inauguration of our first African-American president in the “momentous occasions of 2009″ category.

But beyond my own excitement, I wanted to share that the book includes a whole chapter’s worth of tips for saving money on travel. And since the book is made up of blog posts from WiseBread.com, I can link to all the tips here. (But you should still buy the book! Because, for one, it’s way cheaper than a Kindle but still offers you a very handy chunk of the blogosphere in a portable format. Also, it contains tons more tips than the ones listed here, ideas for everything from cheap eating and entertainment to shopping and credit card management.)

1. 14 Tips to Have a Frugal Vacation and Still Treat Yourself by Nora Dunn

2. 3 Easy Steps to Finding Great Airfare Deals by David DeFranza

3. 16 Ways to Go Light and Low-Budget by Myscha Theriault

4. 9 Great Ways to See the World for Free by David DeFranza

5. 6 Savvy Ways to Travel Around a City by Myscha Theriault

6. How to Save Money by Taking a Vacation by Linsey Knerl

7. 4 Secrets to Eating Cheaply While Traveling Abroad by Thursday Bram

Photo courtesy of Wise Bread.

Microsoft’s Bing Promises to Help Make Travel Decisions

Microsoft's Bing promises to tell you when to buy those plane tickets.

Is this a good time to buy those tickets? Microsoft's Bing promises to help you decide.

In tough economic times, it seems that everything is marketed as “a good deal.” Marketers know that plugging goods or services as discount offerings is the only way to get a foot in the door with consumers right now, and the travel industry is no exception.

That’s why I’m kind of intrigued by Microsoft’s planned Bing Travel search engine, to debut next week, and its promises to help us make travel decisions “based on science, not marketing.”

Some of Bing will be based on Farecast, a company acquired by Microsoft that offers flight search and predicts whether current fares will rise or drop. Bing will also alert users of fare drops, since most are short lived, and will even tell you how a particular price rates in context of past prices, so you know when those tickets to Bora Bora have finally hit a historic low and it’s time to take off.

Bing will also analyze hotel rates and advise travelers on whether a certain rate is a good deal. As a consumer, I would check that out before booking; although when making my initial hotel decision I would consult UpTake with its 20 million traveler opinions.

To learn more about what’s expected from Bing, check out Microsoft’s press release on the service, or follow the team on Twitter where they are known as @Fareologist.

Photo by Shane H, used via Creative Commons license.

Virtual Airline JetAmerica Offers Cheap $9 Tickets

New ultra cheap airline Jet America Airlines (www.jetamerica.com/) is offering $9 tickets for non-stop one-way seats on its flights between six U.S. cities. The first flights take-off from Newark’s Liberty Airport  on July 13.

Jet America

Jet America

Jet America is starting off with flights from Lansing, Michigan, Melbourne-Vero Beach, Florida, South Bend, Indiana and Toledo, Ohio to New York- Newark, New Jersey. And starting August 14, Jet America will also fly roundtrip from Toledo to Minneapolis-St. Paul.

It works on the same concept as Europe’s Ryanair and the now-defunct US based Skybus. Which is no big surprise, since Skybus founder John Weikle is also the founder of Jet America.

In a press statement, Weikle said that “Our goal is to fly wherever JetAmerica can offer air fares of at least 40 percent less than competitors. The Jet America business model is based on flying routes to mostly secondary, underserved cities with populations of 3 to 6 million people living within 75 miles of uncongested airports that do not currently provide big jet, direct, non-stop service to key destinations.”

And if you’re thinking how a new airline could possibly take-off and survive in the current economic climate, here’s how it works – there is no airline or crew. It’s all virtual. The company is a Part 380 Indirect Air Carrier which leases planes and flight crew from other airlines. And even that hasn’t been easy.

They were supposed to work with planes and flight crews provided by Sun Country Airlines, but that deal hit a roadblock, so now they’re working with Miami Air International Inc., starting with one leased Boeing 737-800. And the operational logistics (most flights are not daily, see flight schedule) were made even easier by the airports, some of whom are even offering grants and incentives to Jet America.

And as for the $9 fares, it’s something like the $1 Boston-New York fares offered by Boltbus. Jet America fares actually range from in between $9 to $199, with the lowest fares going to the early bookers. And then, there’s the add-ons and extras – mandatory $5 convinience fee, plus baggage ($15 per checked bag), softdrinks and reservation charges ($10 each way).

On paper, the company is based in Clearwater, Fla., but the operational base is in Toledo, OH. The details are not pretty, and neither is their website, but it might just work - there is virtually no competition, and let’s face it - a 40% discount is not something you can ignore.

Recession pits Property Owners vs. Brand Hotel Operators

The recession might be almost over, but the steep revenue declines at luxury hotels have sparked a deadly battle for control between property owners and brand hotel operators. Some of these battles are now in court, leaving the properties and the staff to twist in a state of legal limbo, since neither side is allowed to make any major decisions.
 
Turnberry Isle Resort, Aventura, Fla.

Turnberry Isle Resort, Aventura, Fla.

In the last week of April, Turnkey Associates, the owners of the Turnberry Isle Resort in Aventura, Fla., filed suit against it’s manager Fairmont Hotels & Resorts, alleging that Fairmont didn’t live up to promises made in the contract to turn the resort into a 5-star property. They want Fairmont out.

And then, earlier this month, Broadreach Capital Partners, the owners of the Aviara Resort in Carlsbad, CA, hit Four Seasons Hotels & Resorts with a similar lawsuit, announcing that they had fired Four Seasons and wanted to hire a new manager.

In both cases, the dispute started as an argument over the owners’ inability to continue financing operations, which led the owners to conclude that the maangement company wasn’t doing a good enough job.

In the case of the Turnberry, Fairmont sought arbitration over $3 million in fees which Turnkey refused to pay. Stuart Z. Grossman, a lawyer representing the principals of Turnkey Associates, says that Fairmont wasn’t providing a valid reason for the fees, and the lawsuit seeks to put the fee arbitration dispute on hold.

And the Aviara dispute has gone into cuckooland, with Four Seasons posting security at checkpoints to ensure that the owners do not get access. Four Seasons claims the owners are trying to forcefully take control of the resort. This dispute, again, is based on the owners taking on too much debt, and not being able – or wanting to – fulfill financial obligations.

The kicker is the fact that hotel managers usually hold legal and binding contracts to be in charge for decades. Barring an unfavorable decision from the court, Four Seasons has the legal right to manage the Aviara until 2087.

To top that off, the contracts stipulate that the owner foots the operating costs, and has to pay a commission based fee to the manager, with said commission usually being based on gross revenue. Put simply, Fairmont, Four Seasons and other brand hotel operators bear none of the risk, and get paid anyway. The property owners, on the other hand, have to shoulder all the costs and risks, while not being able to implement changes required to improve revenues or cost-cuts.

This flawed revenue sharing system worked fine so long as there was enough money leftover for the owners after costs and the managers’ cut. But the recession blew away the cream, and that leaves the owners with all the debt but without any income, while the operators couldn’t care two hoots about cost cuts, since they’re not affected in any way.

So what’s going to happen? Four Seasons can’t just keep out the owners indefinitely, and Broadreach Capital has no intention of continuing to fund the operations while they’re not allowed to set foot in their own premises. That should speed up the process. A court hearing is scheduled for May 27, and we’ll know which way this is going in a day or two.

But meantime, these two lawsuits have put the focus on hotel management contracts, which are heavily skewed in favor of the operators. The Hotel Industry has to learn to roll with the times, and the days of big luxury brand name hotel operators calling the shots and making owners spend heavily are over. If they want to maintain their growth, they’re going to have to learn to cut costs and give the owners a fair deal.

Photo courtesy Fairmont Hotels & Resorts

Talking the Hotel Industry Talk

Mark Twain once famously said that it is better to keep your mouth closed and let people think you are a fool than to open it and remove all doubt. But sometimes it becomes necessary to open your mouth, and then, if you don’t want to make an ass out of yourself, you need to be up-to-date with all the latest buzzwords and slang.

Hotel Industry slang

Hotel Industry slang

If you are a part of the hotel industry, and you throw around words like AIG Effect and ADR and REVPar, people will think you’re an expert, even if you’re talking through your hat.  

So here’s your chance to see if you’re talking the hotel industry talk. Dealbase has a nice post listing many of these must-know buzzwords and slang, along with brief explanations. Here’s a few samples from the list:-

Walking: One of the most frequently used (and little known) hotel terms. If a hotel has been overbooked, it will “walk” a guest with a confirmed reservation to a comparable hotel and cover incidental costs like transportation—much like airlines will do if they’ve oversold a flight.

A.I.G. Effect: A new term for corporate bigwigs cutting down on lavish travel expenditures (five-star hotels, thousand-dollar bar tabs and private jets). Originates from the shocking 2008 disclosure that AIG spent $400,000 at a ritzy St. Regis resort after getting handed an $85 billion federal bailout.

Take the Bounce: Sugar-coated hotel slang for getting kicked out of a hotel.

Skipout: Leaving a hotel without paying, although difficult to do nowadays with credit card deposits.

And if you want a comprehensive list of hospitality terminology and acronyms, you can find a list here (pdf file). You should know that the list is a bit dated, and secondly – the way some terms are described in it isn’t always the way it actually works out.

For example, take Press Trips - defined as ’organized trips for travel writers and broadcasters for the purpose of assisting them in developing stories about tourism destinations.’

But the way it actually works is best described by Seasoned Traveler Paul Mansfield, who says that “The atmosphere is like a school trip: competitive, cliquey, with a tendency towards booze-fuelled indiscretions and adolescent mischief.”

Southwest Airlines Aces Online Reputation Management Survey

RepRelations, a Los Angeles based firm which helps clients improve and manage their online reputation, has put together a report outlining the ‘State of Online Reputation for Airlines.’ The report covers 10 of the largest airlines in the world, half of them US-based and the remaining outside the United States.

Reprelations ORM Survey for Airlines

Reprelations ORM Survey for Airlines

Southwest Airlines aced the RepRelations ORM survey with an ’A-’ (90th percentile), while British Airways and American Airlines were tied for second place with a ‘B-’. Ryanair was  tagged as the virtual dunce with an ‘F’-’.

David Goldman, VP marketing and sales at RepRelations,  said that “Based on our study’s findings, most of the airlines appear to lack any sort of online reputation strategy, with the exception of one or two.”

RepRelations examined Google results for simple keyword searches on the name of the airline, with an emphasis on the following:
1. The number of negative results in the Google Top 10
2. The strength of the positive results vs. the negative ones
3. The number of websites in the Top 10 owned by the airline
4. The presence and placement of YouTube or other videos in the search results
5. Whether or not airline-owned web properties have optimal titles
6. Does the airline have a presence of social networking in the Top 10
7. Does the airline have an official corporate blog in the Top 10
8. Additional reputation-related indicators

The study also found a significant differential between the airlines – with some, such as Southwest Airlines (and JetBlue – not included in this survey due to its smaller size) embracing Twitter and capturing multiple places in the Top 10 with various company-owned websites.

For more details about RepRelations and the study of the Airline Industry’s online reputation, visit www.reprelations.com/.

Travel Web Sites That Save

These days the Internet is indispensible for travel planning.

These days the Internet is indispensible for travel planning.

Can you even imagine going back to a pre-Internet travel world? I can’t. So much of my travel research comes from other travelers on sites like UpTake that I would be scared to visit a location that I learned about only through a travel agent or a glossy brochure. And it goes without saying that the Internet has saved me so much money on travel, whether it’s by price comparisons, reading reviews or last-minute bargains.

So I was all ears (all eyes?) today when Wise Bread co-founder Lynn Truong posted 40 Web Sites that save travelers money. I’m a travel lover AND a bargain hunter. (Full disclosure: I also write for Wise Bread and am a co-author of the site’s new money saving book, “10,001 Ways to Live Large on a Small Budget.”) So it comes as no surprise that some of the sites Wise Bread lists are old hat to me — of course I’ve tried Orbitz, Travelocity, Priceline, etc., and yes, I’ve heard of this little site called UpTake and its 20 million user opinions.

 Others I’ve heard about but not used, and this post is a reminder to check them out — I’ve really been meaning to try Couchsurfing.org and Homeexchange.com. I don’t like waste, so I love the idea of one house not sitting wasted while the occupants are on vacation somewhere else.

New to me from the list is MSN’s beta site Farecast, which promises to predict whether fares on a certain route will rise or fall. That’s news I can use, especially now that airlines are making it more difficult and expensive to adjust fares after purchase. I also love the idea of Wegolo.com, which shows fares including all fees so you can compare the true cost of choosing one airline over another. With the fee landscape changing so rapidly, this should be a valuable tool.

Is there anything I would add to the list? (I’d love to hear others answer the same question.) There’s FlyerTalk, where frequent flyer aficionados share news and wax poetic about the first-class sections of their favorite airlines. And I would encourage travelers to check out destination-specific discussion groups once they have narrowed a trip down to a few choices. If you are going to an all-inclusive in Mexico, once you’ve compared the reviews on UpTake, you might also want to ask other travelers specific questions on a forum dedicated to that location, like this one on the Playa del Carmen area.

Photo by Skype Nomad, used via Creative Commons license.

Q&A with Jerry Dunn – How to Interview Celebrities + Travel writing tips

Jerry Camarillo Dunn Jr. is an award winning writer who has authored many books and hundreds of articles and feature stories for national magazines and newspapers. He was worked for 25 years with National Geographic, first as an editor, writer, and columnist for Traveler magazine, then as an author of guidebooks.

My Favorite Place on Earth, by Jerry Dunn

My Favorite Place on Earth, by Jerry Dunn

Jerry Dunn’s latest book is My Favorite Place on Earth: Celebrated People Share Their Travel Discoveries, for which he interviewed dozens of celebrities like Natalie Portman, Robin Williams, Donald Trump, and The Dalai Lama. 

Jerry got these celebrities to name their favorite place on earth, and recount anecdotes and things they loved about their favorite place. 

Published below are a few questions he answers about how he came up with the idea for the book, how difficult it was to corner all the celebrities and make them talk, and some travel writing tips.

Question: How did you come up with the idea for the book? And why hasn’t anyone done this before?
Ans: The idea grew out of a question people often ask when they find out I’m a travel writer: “You must have been everywhere. So what’s your favorite place?” I decided to ask this intriguing question of highly accomplished people, so readers could see fascinating places through their eyes.

Hearing the concept, my friends would say, “Great idea!” Then they’d add, “I can’t believe nobody’s done it before!” I have no idea why — I guess it’s one of those “high concept” ideas that is obvious only after somebody thinks of it.

Question: Your favorite place on Earth is Bombay, circa 1970. But if you were asked to name your favorite place in the present, what would that be?
Ans: Slovenia is like Europe was in the 1960s and ’70s — affordable, without a booming tourism industry that swamps the good places with visitors and changes the locals. Slovenia is small scale — you could drive across the whole country in a day, if you wanted to — with alpine peaks, lakes, a cool capital city (Ljubljana, something like Prague ten years ago), caves, and a tiny Mediterranean coast with an Italian flavor. In geographical terms, Slovenia reflects the best of its neighbors: Austria, Italy, Croatia. The people are lovely and glad to see you.

Question: I understand you had to jump through a lot of hoops to herd all these celebrities and their thoughts into the book. Any specific incident with a celebrity which sticks in your mind?
Ans: I sent out hundreds of letters to people I admire, explaining the book and asking them to be part of it. Sometimes success was sublimely easy. The phone would ring and a voice would say, “Natalie Portman would love to talk with you,” or “Jerry, this is Jeff Foxworthy.”

I called on every friend who had even a sixth-degree of separation from a celebrated person I sought. One kind refusal came on heavy stationery engraved with “Buckingham Palace,” and it began, “The Queen has asked me to thank you for your letter . . . “:

Question: I read one of your posts on the Intelligent Travel Blog where you offer helpful tips on how to score interviews with hard to contact celebrities. Now that you have the experience and techniques all figured out, does that mean Jerry Dunn will from now on be hob-nobbing with celebrities? I mean, you could keep coming up with new editions featuring more celebrities. Is that in the works?
Ans: Although the people in the book are definitely celebrities — famous, often wealthy, etc. — what counted for me was that they had done something admirable and interesting. Just being famous, like (fill in your favorite vapid celebrity here), wasn’t enough. I enjoyed talking with everyone in My Favorite Place on Earth because we had genuine conversations about something each one cared about. If I could maintain that level, I’d certainly do a follow-up book.

Question: You teach, or used to teach, a travel writing workshop in Santa Barbara. I read your note which says that “good writing sells itself, about 2/3 of the workshop is spent on writing; the rest focuses on marketing your stories, doing field work, interviewing, and so on.” When you look back at all the aspects of ‘Favorite Places’, would you say it was more about the concept and the field work, as opposed to simply good writing?
Ans: I still teach travel writing (Santa Barbara Writers Conference, Magellan’s, etc.), but the chapters in My Favorite Place on Earth rely on interview techniques and on shaping the material. I taped and transcribed my interviews with everyone in the book. The writing job was to take a typical verbatim conversation — which usually rambles and goes off on side tracks — and turn it into a story with a beginning, middle, and end. Meanwhile, I’d look for a theme underlying the person’s account of the place, and try to highlight it. In the end, I hope each chapter has its own shape, maintains the famous person’s voice, and illuminates both the person and the place.

Question: Related question – Travel writing for the web – With widespread wi-fi and travel publishers offering downloadable online versions of guides, does good writing mean as much on the internet, where attention spans are so fleeting? Should travel writers have different strategies for guidebooks which end up on the internet and those which come out in print?
Ans: The web is a short-attention-span theater, with distractions in every aisle. Printed material rewards sustained focus. Writing for the web means thinking in blurbs. Writing for print means thinking in terms of telling a complete story. All that said, people who write for the Web should write well for that format — brevity and wit count, along with the skill to pack a gallon of information into a pint pot.

Question: You’ve been in the travel writing business for 25 years now, and you’re quite successful at it. What’s your secret?
Ans: Sit down and work every day. It’s like being a plumber; if you don’t show up at the job site, you don’t get paid.

Question: What’s next for Jerry Dunn? Is there another book in the pipeline?
Ans: Several good ideas — but I may veer off into professional speaking, as I’d like the I-Thou contact of talking directly with people rather than through a printed page or computer screen. We’ll see!

Find out more about Jerry Dunn and his book ‘My Favorite Place on Earth’: – www.myfavoriteplacenatgeo.com/

Web Making it Easier to Walk the Walk

Sometimes the El is the cheapest and fastest way to get around Chicago -- barring breakdowns.

Sometimes the El is the cheapest and fastest way to get around Chicago -- barring breakdowns.

I like to travel to walkable locations, like San Francisco, Portland and Paris. I’m cheap so I try to take public transit when traveling to avoid renting a car. I’ve also been known to get lost.

So I’m excited that Google Maps and iPhones now include the options of on-foot or public-transit alongside its driving directions. And today I learned that visitors to Chicago can get advice on the best way to get to local destinations through a Web site called Goroo.

Goroo, which is run by Chicago’s Rapid Transit Authority, will tell you how long it will take and how much it will cost to reach a destination by a variety of means — a car/train combination, a walking/bus combination, or driving, for example. This is in addition to the RTA’s regular trip planner, which assumes you want to take a train or bus. When combined with NextBus — a site that uses GPS to track actual buses in Chicago and many other cities — Goroo is going to free a lot of Chicago visitors from the tyranny of the rental car.

Not that I can promise the El or the city buses will be a cushy ride once Goroo helps visitors get on them — but hey, when you get stuck on the Green Line halfway through the West Side in the sleet, that’s a taste of the Windy City you won’t get on any tour bus.

Photo by John Picken, used via Creative Commons license.

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